As part of the Wine Services available to you, you will have the opportunity to purchase Products. When you place an order for a Product, you will be asked to create an Account if you don't have one, or to log into your pre-existing account. All offers marketed to you pursuant to these Terms and Conditions are subject to availability. The Company has the right to refuse any order that does not comply with your Ghana’s laws or for any other reason, and your payment will not be processed for such order. We shall be liable for any errors or omissions in Product pricing or discounts offered to you, and in the event of any such error or omission, we reserve the right to cancel such order(s) and refund any erroneous charges to you. The Company also reserve the right to change Product pricing and discounts offered at any time.


Your mobile money or Visa will be charged immediately upon checkout. We will not process orders without payment made. However, in the event such an order is processed, we reserve the right to collect funds for any uncollected transactions owed. If you fail to pay any fees or charges when due, or if a redelivery fee or restocking fee is imposed, We may charge such amount directly to the mobile money identified in your Account and may suspend or terminate your access to the Wine Services. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that We may incur in Our efforts to collect any unpaid balances from you. Your right to use the Wine Services is subject to limits established by Us and/or by your credit card issuer.


Each coupon, discount, voucher or other promotion (a “Promotion”) is governed by these Terms and Conditions and the applicable terms of the Promotion as communicated to you. Promotions may not be combined with any other offer, discount or promotion. If you purchased or received a voucher, follow the instructions on the voucher to redeem the Wine Services. Each voucher code may only be used once and may not be used in conjunction with any other offer, discount or promotion (including, but not limited to Promotions) unless the applicable advertisement expressly states otherwise. The voucher has two separate values: (a) the amount paid; and (b) the promotional value, which is the additional value beyond the amount paid. The promotional value of any such offer is not refundable unless expressly stated otherwise, or to the extent permitted by law, and will expire on the expiration date as stated. The amount paid will never expire and may be applied toward the purchase of Products offered and available at the time you redeem if the original Promotion specified on the voucher is no longer available. All Promotions are subject to availability, and We reserve the right to change Product pricing and discounts offered at any time.


Our delivery goal is to deliver within the hour but in the case of inclement weather or unforeseen delivery complications, it may be necessary to adjust your delivery schedule and We may delay delivery to avoid extremely hot or cold weather that may damage your purchase. If there will be a significant delay, a customer service representative or representative from us or common carrier may call or email you to let you know the status of your delivery. We will deliver your order as quickly as possible when the conditions permit. If the delivery address you designate is located in an area that does not permit the delivery of alcoholic beverages to a consumer, we will ask you to provide an alternate, permissible delivery address. All deliveries are made either by our company dispatch bolt, or a licensed courier service company.  Any misrepresentation to the courier is unlawful, and any violation will be prosecuted to the fullest extent of the law. If the courier gets to destination and no authorized person is available receive the product after multiple unsuccessful call attempts have been made, your deliveries will be returned to Us as undeliverable and delivery fees are non-refundable. Therefore, we recommend the use of a business address to ensure prompt delivery if you know you won’t be at home to receive the delivery.  All orders placed pursuant to these Terms and Conditions are delivered by Licensed Entities. Title to Products shipped, and the risk of loss, passes from the us to you upon the delivery of your order. The terms and cost of delivery may vary from order to order. You will be notified at the time of purchase as to the applicable delivery charges (if any) , which you will be responsible for paying. We do not ship to towns, or cities where shipping wine is prohibited by law.


In the event your order is damaged in transit, is incorrect, or you are not satisfied with your order for any reason, please contact Our Customer Service Team at 0555110000 and We will use good faith efforts to make your order right. We will replace or issue a Company credit for any unused Product up to 50 days from date of purchase. Company credit or replacement Product will be provided after the unused Product has been returned to Us. Company credit can only be used towards the purchase of merchandise offered for sale at Company credit is not redeemable for cash except as required by law. Company credit can only be used on orders associated with your original Account and cannot be transferred to another person or Account. If you request a refund, once the package is returned to Our shop, a refund minus delivery costs will be made to you.